Refund policy

Unless items are broken or grossly misrepresented (Which has never happened in my shop) there typically would never be a reason for a return.  Always let me know if there is an issue with your item. 

I am happy to send out a new item if there is something that is broken in transit or if it is a large item that is broken due to poor handling by USPS, I will insure your package so you can request a refund from USPS.  

I promise that I always take care of my customers.

There are no returns on custom carvings or custom orders.  

There is a 20% restocking fee if you cancel an item that was claimed on a live sale from the HOME SHOP.  

ITEMS CLAIMED WHILE ON SITE DURING A LIVE AT A TRADE SHOW SUCH AS TUSCON OR DENVER CANNOT BE CANCELLED AND REQUIRE A 50% DEPOSIT AS SOON AS THE ITEMS ARE CLAIMED.